Name: The Tchibo Limited Edition - bojojo
Price: 359.00 USD
Availability: InStock

Description

The Tchibo. The revolutionary, single-serve, Bean-To-Brew coffee & espresso machine.

The Tchibo super automatic coffee and espresso machine
Bean-To-Brew, Single Serving, Fresh Grinding coffee machine
Fresh coffee cup by cup
Boost button to increase coffee intensity
Elegant, intuitive LED panel with touchscreen operation
Compact Size: (W) 7” (H) 12.4” (L) 15.6”
Pre-inspected & tested before shipment in the US
Easy to maintain by regularly using the Durgol Descaler


for Espresso, regular coffee and large coffee	intuitive touchscreen operation	slim and compact design

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Shipping Policy

We’ve created this guide to provide you with comprehensive and straightforward details about how we handle and ship your coffee machine orders. Our aim is to ensure a seamless and transparent experience, from purchase to delivery.

1. Shipping Coverage and Restrictions

1.1 Areas We Serve

We proudly ship to all 50 states across the United States.

1.2 Shipping Restrictions

At this time, we do not offer international shipping. Additionally, we are unable to deliver to U.S. territories, APO/FPO addresses, or P.O. boxes.

2. Shipping Costs

2.1 Free Shipping Offer

Enjoy free shipping on all orders within the United States. No minimum purchase is required, and this offer applies to all our products, including large coffee machines.

2.2 No Hidden Fees

The price you see is the price you pay. We do not charge any additional shipping fees or taxes.

3. Shipping Methods and Timeframes

3.1 Shipping Carrier

We exclusively partner with FedEx to ensure reliable and efficient delivery of your orders.

3.2 Shipping Process

Our shipping process involves two key stages:

Order Processing and Handling
This takes 1-2 business days, during which we prepare and package your coffee machine with care to ensure it arrives in pristine condition.
Transit Time
After leaving our warehouse, FedEx typically delivers orders within 3-5 business days.

3.3 Total Delivery Timeframe

You can expect your coffee machine to arrive within 4-7 business days from the date of purchase.

3.4 Business Days Defined

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing the next business day.

4. Order Tracking

4.1 Tracking Information

Once your order ships, you’ll receive an email with:

Your FedEx tracking number
A link to track your package on FedEx.com
An estimated delivery date

4.2 How to Track Your Order

Track your order in two ways:

Click the tracking link in your shipping confirmation email
Visit our Order Tracking page and enter your order number and email address

5. Delivery Details

5.1 Standard Delivery

Most small to medium-sized items are delivered directly to your address without requiring a signature.

5.2 Large Item Delivery

For larger items, such as commercial-grade coffee machines:

FedEx may contact you to schedule a delivery appointment.
A signature might be required upon delivery.

Please ensure someone is available to receive and inspect the item.

5.3 Failed Delivery Attempts

If you’re unavailable to receive your package:

FedEx will leave a delivery attempt notice.
They typically make up to three delivery attempts.
After the third attempt, your package may be held at a FedEx facility for pickup.

6. Order Changes and Cancellations

6.1 Modifying an Order

To modify an order that hasn’t shipped:

Contact our Customer Services immediately.
Provide your order number and the desired changes.

We’ll do our best to accommodate your request.

6.2 Canceling an Order

Orders can be canceled before shipping. Once shipped, cancellations are not possible. Please refer to our Return and Refund Policy if you wish to return the item.

7. Shipping Issues

7.1 Lost Packages

If your tracking information hasn’t been updated for 5 business days:

Contact our Customer Services team.
We’ll initiate a trace with FedEx and ship a replacement if necessary.

7.2 Damaged Packages

If your package arrives damaged:

Refuse the delivery if possible, noting the damage.
If you’ve accepted the package, contact us within 48 hours of delivery.

We’ll arrange for a return and send a replacement.

7.3 Incorrect or Missing Items

If you receive the wrong item or items are missing:

Contact us within 7 days of delivery.
We’ll arrange for corrections at no additional cost.

8. Environmental Commitment

We are committed to sustainable practices:

Using recyclable packaging materials whenever possible
Optimizing shipping routes to reduce carbon emissions
Continuously exploring ways to improve sustainability

9. Customer Service and Contact Information

If you have questions about your shipment, please contact us:

Business Name: BOJOJO LLC
Email: support@bojojo.us
Phone: +1 (619)-434-3896
Hours: Monday to Friday, 9:00 AM – 5:00 PM EST

For more ways to reach us, visit our Contact Us page.

10. Related Policies

For more details, refer to our related policies:

11. Policy Updates

This policy may be updated periodically. Any changes will be posted here with the revision date.

Last Updated: 01/01/2025

Thank you for choosing BOJOJO LLC for your coffee machine needs. We appreciate your trust and are committed to delivering an exceptional experience!

Return and Refund Policy

Welcome to BOJOJO LLC, where your satisfaction is our top priority. We are committed to providing a hassle-free and risk-free shopping experience for all your coffee machine needs. This Return and Refund Policy is part of our Terms and Conditions. By shopping with us, you agree to abide by this policy.

1. Return Eligibility

1.1 30-Day Return Window

You can return most items purchased from BOJOJO LLC within 30 days of delivery for a full refund. The countdown starts from the day you receive your product, as confirmed by the shipping carrier’s delivery confirmation.

1.2 Condition of Returns

For a return to be eligible, your item must be:

In the same condition that you received it
Unused and in its original packaging
Free from damage, excessive wear, or signs of use
Complete with all accessories, parts, and documentation

1.3 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Opened or used coffee pods and consumables
Custom-modified products
For a complete list of non-returnable items, please click here.

2. Return Process

2.1 Initiating a Return

To start your return:

Log into your BOJOJO account.
Navigate to your order history and select the item you wish to return.
Follow the prompts to generate a return label.

If you’re unable to access your account, please visit our Contact Us page for assistance.

2.2 Packaging Your Return

Use the original packaging whenever possible.
If the original packaging is unavailable, use a sturdy box and adequate padding.
Include all original accessories, manuals, and parts.
Securely attach the return label provided to the outside of the package.

2.3 Shipping Your Return

Drop off your package at any FedEx location. Return shipping costs are covered for items that are not damaged or misused. For more details, please refer to our Shipping Policy.

3. Refunds

3.1 Refund Process

Once we receive and inspect your return, we’ll process your refund. You’ll receive an email notification once the refund is processed. Refunds are issued to the original payment method used for the purchase.

3.2 Refund Timeframe

Refunds are processed within 3-5 business days after the return is received. Depending on your payment method, it may take an additional 5-10 business days for the refund to reflect in your account.

3.3 Full Refunds

Full refunds are issued for eligible returns within the 30-day window. This includes the full purchase price and any taxes paid. We do not charge restocking fees.

3.4 Partial Refunds

Partial refunds may be issued if:

The item shows signs of use or damage beyond normal inspection.
Accessories or parts are missing from the returned package.

4. Exchanges

For a different model or feature set, please return the original item by following the return process above and place a new order for your preferred product.

5. Damaged or Defective Items

If your item arrives damaged or becomes defective within 30 days, contact our support team via the Contact Us page. We will:

Provide a prepaid return label.
Offer a replacement or full refund based on your preference.

6. Warranty Information

All products are covered by a 30-day limited warranty starting from the date of purchase. If a manufacturing defect is found, we will repair or replace the product at no cost to you. This warranty does not cover:

Misuse or abuse of the product
Damage caused by improper cleaning or maintenance

7. Late or Missing Refunds

If you haven’t received your refund within two weeks of our confirmation email:

Check your bank account again.
Contact your credit card company for pending updates.

If the issue persists, please visit our Contact Us page for further assistance.

8. Gift Returns

If your item was purchased as a gift, you will receive store credit for the value of your return. The gift purchaser will not be notified.

9. Special Circumstances

For bulk orders (5 or more units) or customized items, please contact our Customer Services team for return eligibility.

10. Customer Rights

This policy does not affect your statutory rights as a consumer.

11. Contact Us

We’re here to help! If you have any questions or concerns about our Return and Refund Policy, please reach out to us: