Return and Refund Policy

Welcome to BOJOJO LLC, where your satisfaction is our top priority. We are committed to providing a hassle-free and risk-free shopping experience for all your coffee machine needs. This Return and Refund Policy is part of our Terms and Conditions. By shopping with us, you agree to abide by this policy.

1. Return Eligibility

1.1 30-Day Return Window

You can return most items purchased from BOJOJO LLC within 30 days of delivery for a full refund. The countdown starts from the day you receive your product, as confirmed by the shipping carrier’s delivery confirmation.

1.2 Condition of Returns

For a return to be eligible, your item must be:

In the same condition that you received it
Unused and in its original packaging
Free from damage, excessive wear, or signs of use
Complete with all accessories, parts, and documentation

1.3 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Opened or used coffee pods and consumables
Custom-modified products
For a complete list of non-returnable items, please click here.

2. Return Process

2.1 Initiating a Return

To start your return:

Log into your BOJOJO account.
Navigate to your order history and select the item you wish to return.
Follow the prompts to generate a return label.

If you’re unable to access your account, please visit our Contact Us page for assistance.

2.2 Packaging Your Return

Use the original packaging whenever possible.
If the original packaging is unavailable, use a sturdy box and adequate padding.
Include all original accessories, manuals, and parts.
Securely attach the return label provided to the outside of the package.

2.3 Shipping Your Return

Drop off your package at any FedEx location. Return shipping costs are covered for items that are not damaged or misused. For more details, please refer to our Shipping Policy.

3. Refunds

3.1 Refund Process

Once we receive and inspect your return, we’ll process your refund. You’ll receive an email notification once the refund is processed. Refunds are issued to the original payment method used for the purchase.

3.2 Refund Timeframe

Refunds are processed within 3-5 business days after the return is received. Depending on your payment method, it may take an additional 5-10 business days for the refund to reflect in your account.

3.3 Full Refunds

Full refunds are issued for eligible returns within the 30-day window. This includes the full purchase price and any taxes paid. We do not charge restocking fees.

3.4 Partial Refunds

Partial refunds may be issued if:

The item shows signs of use or damage beyond normal inspection.
Accessories or parts are missing from the returned package.

4. Exchanges

For a different model or feature set, please return the original item by following the return process above and place a new order for your preferred product.

5. Damaged or Defective Items

If your item arrives damaged or becomes defective within 30 days, contact our support team via the Contact Us page. We will:

Provide a prepaid return label.
Offer a replacement or full refund based on your preference.

6. Warranty Information

All products are covered by a 30-day limited warranty starting from the date of purchase. If a manufacturing defect is found, we will repair or replace the product at no cost to you. This warranty does not cover: