We’ve created this guide to provide you with comprehensive and straightforward details about how we handle and ship your coffee machine orders. Our aim is to ensure a seamless and transparent experience, from purchase to delivery.

1. Shipping Coverage and Restrictions

1.1 Areas We Serve

We proudly ship to all 50 states across the United States.

1.2 Shipping Restrictions

At this time, we do not offer international shipping. Additionally, we are unable to deliver to U.S. territories, APO/FPO addresses, or P.O. boxes.

2. Shipping Costs

2.1 Free Shipping Offer

Enjoy free shipping on all orders within the United States. No minimum purchase is required, and this offer applies to all our products, including large coffee machines.

2.2 No Hidden Fees

The price you see is the price you pay. We do not charge any additional shipping fees or taxes.

3. Shipping Methods and Timeframes

3.1 Shipping Carrier

We exclusively partner with FedEx to ensure reliable and efficient delivery of your orders.

3.2 Shipping Process

Our shipping process involves two key stages:

  • Order Processing and Handling
    This takes 1-2 business days, during which we prepare and package your coffee machine with care to ensure it arrives in pristine condition.
  • Transit Time
    After leaving our warehouse, FedEx typically delivers orders within 3-5 business days.

3.3 Total Delivery Timeframe

You can expect your coffee machine to arrive within 4-7 business days from the date of purchase.

3.4 Business Days Defined

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing the next business day.

4. Order Tracking

4.1 Tracking Information

Once your order ships, you’ll receive an email with:

  • Your FedEx tracking number
  • A link to track your package on FedEx.com
  • An estimated delivery date

4.2 How to Track Your Order

Track your order in two ways:

  • Click the tracking link in your shipping confirmation email
  • Visit our Order Tracking page and enter your order number and email address

5. Delivery Details

5.1 Standard Delivery

Most small to medium-sized items are delivered directly to your address without requiring a signature.

5.2 Large Item Delivery

For larger items, such as commercial-grade coffee machines:

  • FedEx may contact you to schedule a delivery appointment.
  • A signature might be required upon delivery.

Please ensure someone is available to receive and inspect the item.

5.3 Failed Delivery Attempts

If you’re unavailable to receive your package:

  • FedEx will leave a delivery attempt notice.
  • They typically make up to three delivery attempts.
  • After the third attempt, your package may be held at a FedEx facility for pickup.

6. Order Changes and Cancellations

6.1 Modifying an Order

To modify an order that hasn’t shipped:

  • Contact our Customer Services immediately.
  • Provide your order number and the desired changes.

We’ll do our best to accommodate your request.

6.2 Canceling an Order

Orders can be canceled before shipping. Once shipped, cancellations are not possible. Please refer to our Return and Refund Policy if you wish to return the item.

7. Shipping Issues

7.1 Lost Packages

If your tracking information hasn’t been updated for 5 business days:

  • Contact our Customer Services team.
  • We’ll initiate a trace with FedEx and ship a replacement if necessary.

7.2 Damaged Packages

If your package arrives damaged:

  • Refuse the delivery if possible, noting the damage.
  • If you’ve accepted the package, contact us within 48 hours of delivery.

We’ll arrange for a return and send a replacement.

7.3 Incorrect or Missing Items

If you receive the wrong item or items are missing:

  • Contact us within 7 days of delivery.
  • We’ll arrange for corrections at no additional cost.

8. Environmental Commitment

We are committed to sustainable practices:

  • Using recyclable packaging materials whenever possible
  • Optimizing shipping routes to reduce carbon emissions
  • Continuously exploring ways to improve sustainability

9. Customer Service and Contact Information

If you have questions about your shipment, please contact us:

Business Name: BOJOJO LLC
Email: support@bojojo.us
Phone: +1 (619)-434-3896
Hours: Monday to Friday, 9:00 AM – 5:00 PM EST

For more ways to reach us, visit our Contact Us page.

10. Related Policies

For more details, refer to our related policies:

11. Policy Updates

This policy may be updated periodically. Any changes will be posted here with the revision date.

Last Updated: 01/01/2025

Thank you for choosing BOJOJO LLC for your coffee machine needs. We appreciate your trust and are committed to delivering an exceptional experience!